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NGO Management
Frank's Bookstore
  .......... Conflict Management ............  

cover Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series)
by Cathy A. Costantino, Christina Sickles Merchant

Hardcover - 252 pages (November 1995)
JB Jossey-Bass Publishers; ISBN: 0787901628 ; Dimensions (in inches): 0.90 x 9.33 x 6.27 Availability: This title usually ships within 2-3 days.

Customer Comment: an invaluable resource for OD, HR and conflict mgt pros. This book contributes mightily to defining how the emerging field of conflict management differs from organizational development, and what they share in common. For this alone it is worth the cover price. But the authors don't stop there. The book is full of practical strategies for developing conflict management systems. And its techniques reflect real world experience, not just theory! But, as a practitioner in this field, I can't say enough thanks to Constantino and Merchant for deepening the exploration of this very important new field!

Managing Conflict : Interpersonal Dialogue and Third Party Roles

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cover photo.

Managing Conflict : Interpersonal Dialogue and Third Party Roles (Addison-Wesley Series on Organization Development) by Richard E. Walton

Paperback - 160 pages 2nd edition (February 1987)
Perseus Pr; ISBN: 0201088592 ; Dimensions (in inches): 0.36 x 8.17 x 5.36
Availability: This title usually ships within 24 hours.


cover Managing Differences : How to Build Better Relationships at Work and Home by Daniel Dana

Availability: This title usually ships within 4-6 weeks. Please note that titles occasionally go out of print or publishers run out of stock. Amazon will notify you within 2-3 weeks if we have trouble obtaining this title.

Nothing in life is more important than getting along with people. Managing Differences shows you step-by-step how to harness the magical power of mediation to turn conflict into cooperation in everyday life. You will learn to use the simple yet powerful communication tool, Do-it-yourself Mediation ("Doing mediation without a third party"). It also outlines Managerial Mediation ("Doing mediation without being a mediator"), and introduces Second-nature Mediation ("Doing mediation without doing mediation").

cover Magic of Conflict
by Thomas F. Crum

Paperback (March 1998)
Touchstone Pr; ISBN: 0684854481 ; Dimensions (in inches): 0.71 x 9.27 x 7.41
Availability: On Order; usually ships within 1-2 weeks.



From Conflict to Cooperation    : How to Mediate a Dispute
by Beverly A. Potter, Phil Frank (Illustrator)

Paperback (May 1996)
Ronin Publishing; ISBN: 0914171798 ; Dimensions (in inches): 0.85 x 8.96 x 6.01
Availability: This title usually ships within 24 hours

NAPRA Review, Vol. 8, NO. 1, 1997
"Conflict is not necessarily bad," says bestselling author Beverly Potter. "In fact," she continues, "conflict can be a catalyst for creating interactions that are more satisfying." Realizing this hidden opportunity requires that disputes be handled skillfully, and Potter's well-written, whimsically illustrated manual shows the way. It covers all aspects of dispute resolution-from furniture arrangement and body posture to appropriate techniques of questioning. Numerous scenarios are described and interpreted to aid readers in developing effective resolution skills. It's a valuable addition to the library of any person-business manager, teacher, parent, community leader-who wants to blind more harmonious relationships

Conflict Mediation Across Cultures : Pathways and Patterns
by David W. Augsberger, David W. Augsburger

Paperback (March 1995)
Westminster John Knox Pr; ISBN: 0664256090 ; Dimensions (in inches): 0.80 x 7.94 x 5.20
Availability: This title usually ships within 24 hours.

Believing not only that conflict is inevitable in human life but that it is essential and can be quite constructive, Augsburger proposes a shift to an "international" approach in resolving conflict. Augsburger focuses on interpersonal and group conflicts and provides a comparison of conflict patterns within and among various cultures.

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